If you experience any problems, such as receiving the error "Not a valid MAC address", contact the Service Desk using the form below, including the MAC address and your account username or ID in the message. It can take up to an hour for the association to be complete. Make sure to reboot your device after it has been associated to your account. There is no limit to the devices connected to your account. If that is not possible, have them use a tool like Screencastify ( Chromebook extension ) or QuickTime ( MAC ). When you input the MAC address, you can omit the colons (:) or dashes (-). Here you can add the MAC address of your console, Smart TV, etc.: Search through the list of information that appears. In the Command Prompt window, type ipconfig/all and press Enter. Type CMD in the Windows search bar and select the corresponding result. To associate a new device, log into your Account: On a Windows laptop, the best way to find your MAC Address is through the Command Prompt. Please read this article for more information. ![]() Please note: there is an inherent risk in the use of certain devices requiring direct device-to-device communication, such as Wireless printers, Google Chromecast and Sonos devices. Once connected successfully, you will see the Printers IP address. Connecting a printer using Wireless Setup Wizard. Expand that menu to see the MAC address (or addresses, if your Chromebook also has an Ethernet port) listed at the bottom. This resource will show you how to connect your printer to your network. ![]() ![]() ![]() On the welcome screen, below the Select your language: and Select your keyboard: drop-down menus, you will see a Select a network menu. If you're looking to find the diagnostic details of your PC, laptop or Mobile phone, click here. screen, there's a third way to find the MAC address. This is done by associating the MAC address, which is a unique 12 character alphanumerical hardware identifier for your device. For everything else, you'll need to link the device to your account. For PCs, Tablet and mobile phones, this is automatically prompted via the device's web browser. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box Check the second box that says Send only > 10 pings Click on ping > Check the results at the end if any packets are lost Note: There should be 0 packet loss, share the results in your next post. Before any device can connect to the internet, it needs to be logged into our network.
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